Video detailing the basic steps to integrate CUCM and Contact Center Express
The Video https://www.youtube.com/watch?v=7qtY2g1HZrE
The Content Get the configuration started
JTAPI/CTI Users
Getting an Admin User
What to look forward to? I’m having too much fun with these videos and I think I will keep on doing them, of course, as time permits
About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.
Video is about how to License CUCM and UNITY Connection (Using NFR Licenses), same applies for regular licenses
The Video https://www.youtube.com/watch?v=337Wg1aZMRg
The Content Go to Cisco Licensing
Generate License from PAK
Add CUCM and UNITY to Prime Licensing Manager
Generate Licensing Request
Install Licensing File
Verify Licensing
What to look forward to The videos are a cool way for me to keep things interesting and provide help for people that have questions.
This is a quick video on how to install Trusted Certificates to any of your UC and Collaboration servers
The Video https://www.youtube.com/watch?v=6UW1dEltNYw
The Content Using Windows CA Role to generate Certificates
Generate the CSR
Upload ROOT CA Certificate as “tomcat-trust”
Upload Signed Certificate as “tomcat”
What to look forward to? As time permits I will keep creating the videos and continue with the labs
About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.
The continuation from Yesterday is here, not too much. I’m trying to make them shorter so that they can be easily watched.
The Video The Content Requirements for CUCM 11.5 (SU2)
Setup DNS Records
Setup NTP Server
Test Connectivity before installation (Connectivity tricks)
What to look forward to? As time permits I will keep creating the videos and continue with the labs
About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.
This is going to be the first of few videos that I’m creating on how to set up a Cisco Collaboration Lab.
This is just to get a baseline ready for starting configuring CUCM and other UC applications but today is just CUCM Preparation. I prefer looking at the video in Speed x1.39 - I noticed I’m a slow talker :) hope you enjoy the video.
The Video The Content I describe in a very high level how I’m running my lab
Here is something that I should have posted few weeks ago, but I have been very busy lately, a sign that the New year took off very strong.
The Scenario Sometimes your CUCM server is out of any hope, full of bugs and issues after issues, yes I’m talking about CUCM version 11.0 - .0 versions are really hard on Delivery Engineers, because the solution is not as stable as Cisco says it is.
When I heard about OpenStack for the first time I was very confused, so I want to share in my own words (Hope I don’t confuse you more), what is the deal with OpenStack.
OpenStack maybe so many things for different people, but I decided to unveil the doubt and take it for a spin in my lab. I’m still learning and as I have said before, is just baby steps, and I still have not seen the tip of the iceberg, there is still too much to learn.
I’m a bit surprised and impressed on the capabilities of Tropo, and this small post will show you why.
Here is a quick and short tutorial on how to create a Voicemail application at the Tropo site
The Code [PYTHON] Here is the sample code in Python, I believe this one is more readable for me… JavaScript is the next best option
record(“Please leave your message at the beep. Press pound when finished to listen to your recording.”, { “beep”:true, “timeout”:10, “silenceTimeout”:7, “maxTime”:60, “terminator”:"#", “recordURI”:“http://www.example.com/recording.py", “transcriptionOutURI”:“mailto:you@example.com”, “onRecord”: lambda event : say(“You said " + event.recordURI) })
If you are experiencing and learning how to play with Tropo, make sure you check all these tools, it really make sense and are very easy to use.
Speaking Languages In case you are in need to get a full list of Spoken Languages and different styles, make sure you look the page
Speaking Multiple Languages
** I have to admit, in my native language it sounds very good, I bet that the others is just great
In case you are interested in getting your hands dirty with Tropo, here is some handy information
What is Tropo? Tropo is a company that Cisco aquired not too long ago, but to be short and sweet, Tropo is a “cloud API platform that simplifies the addition of real-time communications and collaboration capabilities within applications” from Wikipedia
What is possible with Tropo? I’m a UC and Collaboration guy, and the first time I heard of Tropo so many ideas came to my mind.
