CLUS17: Contact Center Reporting : Cisco Unified Intelligence Center
I’m making contact back from Cisco Live with many interesting things to show and tell, so I decided I would write small pieces of the information I …
Posts
DMVPN Design using FrontDoor VRF
Design DMVPN with Front-Door VRF for MPLS-to-internet failover — gradual migration, route leaking, and keeping voice off the internet tunnel by site.
UCCX 11.5 Tomcat and Tomcat-ECDSA certificates for Cisco Finesse CUIC and the Admin Pages
I keep hearing about many engineers out there with issues related to the UCCX certificates and the ECDSA certificate used by few services on UCCX. I wanted to …
UCCX Labs - Compilation of Videos and Posts for getting Familiar with UCCX
As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post …
Video - UCCX Labs - Upgrade from 10.6 to 11.5
A quick video on how to upgrade from version 10.6 to 11.5 - also some good information on the process. The Video The Content On this video I go over the Upgrade …
Video - UCCX 10.6 Labs - Working with a script, creating the auto attendant and looking at the logic of the script
This video goes over working with the UCCX Script editor and the Steps The Video The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus …
Video - UCCX 10.6 Labs - Looking at Resources, creating the first queuing script, testing basic queuing
This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script …
Video - Setting up a CIsco Collaboration Lab - SIP Trunk from UC520 to CUCM 11.5
Quick video warming up, ready to finish the UCCX series video on 10.6 - so I needed a way to test calling from my home phone to my lab The Video The Content …
UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters
Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until …
No voice-port when using NIM-1CE1T1-PRI - From Cisco Support community
Fix missing voice-port on a Cisco ISR4331 NIM-1CE1T1-PRI module: enable the controller, configure pri-group, and reload to expose voice-port for CUBE.