Video - UCCX Labs - Upgrade from 10.6 to 11.5
A quick video on how to upgrade from version 10.6 to 11.5 - also some good information on the process. The Video The Content On this video I go over the Upgrade …
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Video - UCCX 10.6 Labs - Working with a script, creating the auto attendant and looking at the logic of the script
This video goes over working with the UCCX Script editor and the Steps The Video The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus …
Video - UCCX 10.6 Labs - Looking at Resources, creating the first queuing script, testing basic queuing
This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script …
Video - Setting up a CIsco Collaboration Lab - SIP Trunk from UC520 to CUCM 11.5
Quick video warming up, ready to finish the UCCX series video on 10.6 - so I needed a way to test calling from my home phone to my lab The Video The Content …
UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters
Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until …
No voice-port when using NIM-1CE1T1-PRI - From Cisco Support community
Fix missing voice-port on a Cisco ISR4331 NIM-1CE1T1-PRI module: enable the controller, configure pri-group, and reload to expose voice-port for CUBE.
Fix for the Apache Struts2 Vulnerability on UCCX (CSCvd63322) - Posted to CCO
I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following …
UCCX - Contact Center Express Implementation and Configuration Flow
As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, …
Planning a successful Contact Center implementation using Cisco UCCX
9-12-2019 Edit –> Added the Excel Spreadsheet on Planning a successful Contact Center implementation using Cisco UCCX.xslx As you may know, I’m …
Because not all Contact centers are the same - First look at Amazon Connect and how easy it is to use
Unified Communications and Collaboration is being getting so much speed in the last few months. There are many great and incredible additions from many big …