Tag: Ccie Collaboration
Call recording is an interesting topic for me and it’s sometimes hard to understand, but It’s easy when you break it down to get what it is all about. My experience varies from different vendors and most of it comes to the same place, at least when preparing CUCM for Recording services. This post is just to go over what is involved form CUCM’s preparation and a bit of an explanation when possible :)
Where do we begin with this one? - Here is your ticket and before you go to the next section of this post, make sure you have a quick answer. The Ticket/Challenge **Trying not to call it a problem! Your client needs to move from a Datacenter to a new location. You need to move the CUCM Publisher and be able to do it also by changing the IP address, with minimum service impact as possible
Few weeks have gone by and I have not written anything for a while **But I still have lots of Drafts in the works. Job has been a bit busy this time of the year so that’s my excuse and I will stick to it :) If you are a UC and Collaboration engineer, you may have under your sleeve few cool solutions to backup your Apps. Well, I have a few too, and I used to crash a lot with the FREE SolarWinds app. But for some reason, this app sometimes fails.
As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post which will mark the first milestone of the series of UCCX Labs. Video Collection: The following list compiles all the videos that I have created, using my approach to create a Successful Contact Center deployment. Integrating CUCM and UCCX
A quick video on how to upgrade from version 10.6 to 11.5 - also some good information on the process. The Video The Content On this video I go over the Upgrade from UCCX 10.6 to 11.5 What to look Forward to? I have created these videos to help others on how to get familiar with UCCX. I will continue creating more videos as I’m going, I hope you enjoy them!
This video goes over working with the UCCX Script editor and the Steps The Video The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus and a bit more What to look Forward to? Expect more videos coming in the next days About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.
This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script using the stock ICD script The Video The Content DevNet Resources Script Repository Modifying the ICD Script What to look forward to? More videos are coming About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.
The Video Quick video on few interesting things about UCCX 10.6 https://youtu.be/gYhkNNhVVSI The Content This video is about understanding tools available in UCCX CCX Editor CCX Editor Functions and Steps Validating a UCCX Script Using the Reactive Script for Debugging What to look forward to? As we get ready to implement a full solution, there will coming videos to cover the creation of UCCX applications and how they can be integrated into Production
The Video Continuation video from the UCCX Labs series. Going over some more preparation in CUCM and UCCX https://youtu.be/204pr0orvyA The Content This is a video that shows the building blocks of a typical UCCX Configuration Using the RMCM User What is the JTAPI user needed for Creating Skills Creating Resource Groups Creating Contact Service Groups Creating/Adding Resources from CUCM to UCCX Creating Teams What to Look forward to? After few weeks I continue the videos showing basic things, along with quick tricks that can be applied to any deployment or situation in real world.
A quick video showing considerations and things to do to successfully configure and make UCCX work properly The Video https://youtu.be/7hthzA30s5A The content The video goes over: Description of what we are doing Creating Users Creating CTI Ports or Port Control Groups Creating a Trigger or CTI Route Point Creating a UCCX Application and assigning a Script Testing the UCCX Auto Attendant What to look forward to? I hope you enjoy looking at the videos, in case you have questions or doubts, please feel free to contact me
