The Anatomy of a Call Recording Service - Cisco Unified Communications Manager
Call recording is an interesting topic for me and it’s sometimes hard to understand, but It’s easy when you break it down to get what it is all …
Posts tagged: Ccie-Collaboration
CUCM - Moving CUCM Publisher - Change IP address
Where do we begin with this one? - Here is your ticket and before you go to the next section of this post, make sure you have a quick answer. The …
CUCM - Unable to add SFTP Backup Device - Some Linux stuff
Few weeks have gone by and I have not written anything for a while **But I still have lots of Drafts in the works. Job has been a bit busy this time of the year …
UCCX Labs - Compilation of Videos and Posts for getting Familiar with UCCX
As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post …
Video - UCCX Labs - Upgrade from 10.6 to 11.5
A quick video on how to upgrade from version 10.6 to 11.5 - also some good information on the process. The Video The Content On this video I go over the Upgrade …
Video - UCCX 10.6 Labs - Working with a script, creating the auto attendant and looking at the logic of the script
This video goes over working with the UCCX Script editor and the Steps The Video The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus …
Video - UCCX 10.6 Labs - Looking at Resources, creating the first queuing script, testing basic queuing
This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script …
Video - UCCX 10.6 Labs - Understanding the CCX Editor, Validating a Script, Using the Reactive Script for Debugging
The Video Quick video on few interesting things about UCCX 10.6 https://youtu.be/gYhkNNhVVSI The Content This video is about understanding tools available in …
Video - UCCX 10.6 Labs - rmcm user, jtapi user, skills, resource groups, contact service queues, resources, teams
The Video Continuation video from the UCCX Labs series. Going over some more preparation in CUCM and UCCX https://youtu.be/204pr0orvyA The Content This is a …
Video - UCCX 10.6 SU2 Labs - CUCM Device Preparation - CTI Ports - CTI Route Points - Auto Attendant
A quick video showing considerations and things to do to successfully configure and make UCCX work properly The Video https://youtu.be/7hthzA30s5A The content …