The Anatomy of a Call Recording Service - Cisco Unified Communications Manager
Call recording is an interesting topic for me and it’s sometimes hard to understand, but It’s easy when you break it down to get what it is all …
Posts tagged: Cisco UC
CLUS17: Cisco Spark all over CLUS - All Breakout Sessions need a Space, so all Sessions had a Space :)
This is going to be my Feedback on the Breakout sessions, as expected Cisco was ready for the challenge and the questions. I really don’t know if CLUS had …
UCCX 11.5 Tomcat and Tomcat-ECDSA certificates for Cisco Finesse CUIC and the Admin Pages
I keep hearing about many engineers out there with issues related to the UCCX certificates and the ECDSA certificate used by few services on UCCX. I wanted to …
UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters
Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until …
No voice-port when using NIM-1CE1T1-PRI - From Cisco Support community
I love the Cisco Support community, and credit should be given to all the people out there that work very hard on UC and Collaboration. Last night I was trying …
Fix for the Apache Struts2 Vulnerability on UCCX (CSCvd63322) - Posted to CCO
I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following …
UCCX - Contact Center Express Implementation and Configuration Flow
As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, …
Planning a successful Contact Center implementation using Cisco UCCX
9-12-2019 Edit –> Added the Excel Spreadsheet on Planning a successful Contact Center implementation using Cisco UCCX.xslx As you may know, I’m …
Tropo Series: Creating a Voicemail Application with Tropo - That simple really?
I’m a bit surprised and impressed on the capabilities of Tropo, and this small post will show you why. Here is a quick and short tutorial on how to create …
Tropo Series: Ready to get Started with Tropo?
In case you are interested in getting your hands dirty with Tropo, here is some handy information What is Tropo? Tropo is a company that Cisco aquired not too …