Tag: Cloud Collaboration

CLUS17: Cisco Spark all over CLUS - All Breakout Sessions need a Space, so all Sessions had a Space :)
2 min read

CLUS17: Cisco Spark all over CLUS - All Breakout Sessions need a Space, so all Sessions had a Space :)

This is going to be my Feedback on the Breakout sessions, as expected Cisco was ready for the challenge and the questions. I really don’t know if CLUS had the ability for you to join a Spark room simultaneously to the session, at least not in my previous CLUS over in 2014, when I guess it was called Project Squared. My experience was really good with this new feature and helped very much to be engaged in the conversation.

Cisco cisco collaboration Cisco Spark Cisco UC
Because not all Contact centers are the same - First look at Amazon Connect and how easy it is to use
3 min read

Because not all Contact centers are the same - First look at Amazon Connect and how easy it is to use

Unified Communications and Collaboration is being getting so much speed in the last few months. There are many great and incredible additions from many big vendors out there, such as Cisco, Google, Microsoft and now Amazon is also playing on this space (I think it has been for a while). Amazon came up with another scary easy to use solution, this time for contact centers. the product is called Amazon Connect - I heard about the product yesterday from a co-worker that was at #EC17 and I heard it was really easy to use, so I could not resist and had to take a look at it.

amazon connect cloud collaboration cloud customer care contact center