Because not all Contact centers are the same - First look at Amazon Connect and how easy it is to use

Unified Communications and Collaboration is being getting so much speed in the last few months. There are many great and incredible additions from many big vendors out there, such as Cisco, Google, Microsoft and now Amazon is also playing on this space (I think it has been for a while). Amazon came up with another scary easy to use solution, this time for contact centers. the product is called Amazon Connect - I heard about the product yesterday from a co-worker that was at #EC17 and I heard it was really easy to use, so I could not resist and had to take a look at it.