Zero Downtime Upgrades - An upgrade approach to avoid late nights
Let’s see, it has been a while since the last time you heard from me, but this time I will spare you the excuse! What is a Zero Downtime Upgrade? This is …
Posts tagged: Contact Center Express
CLUS17: Contact Center Reporting : Cisco Unified Intelligence Center
I’m making contact back from Cisco Live with many interesting things to show and tell, so I decided I would write small pieces of the information I …
UCCX Labs - Compilation of Videos and Posts for getting Familiar with UCCX
As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post …
Video - UCCX Labs - Upgrade from 10.6 to 11.5
A quick video on how to upgrade from version 10.6 to 11.5 - also some good information on the process. The Video The Content On this video I go over the Upgrade …
Video - UCCX 10.6 Labs - Working with a script, creating the auto attendant and looking at the logic of the script
This video goes over working with the UCCX Script editor and the Steps The Video The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus …
Video - UCCX 10.6 Labs - Looking at Resources, creating the first queuing script, testing basic queuing
This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script …
UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters
Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until …
Fix for the Apache Struts2 Vulnerability on UCCX (CSCvd63322) - Posted to CCO
I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following …
UCCX - Contact Center Express Implementation and Configuration Flow
As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, …
Planning a successful Contact Center implementation using Cisco UCCX
9-12-2019 Edit –> Added the Excel Spreadsheet on Planning a successful Contact Center implementation using Cisco UCCX.xslx As you may know, I’m …