CLUS17: Contact Center Reporting : Cisco Unified Intelligence Center
I’m making contact back from Cisco Live with many interesting things to show and tell, so I decided I would write small pieces of the information I …
Posts tagged: Contact Center Solution
UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters
Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until …
Fix for the Apache Struts2 Vulnerability on UCCX (CSCvd63322) - Posted to CCO
I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following …
UCCX - Contact Center Express Implementation and Configuration Flow
As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, …
Planning a successful Contact Center implementation using Cisco UCCX
9-12-2019 Edit –> Added the Excel Spreadsheet on Planning a successful Contact Center implementation using Cisco UCCX.xslx As you may know, I’m …