Tag: CWMS

4 min read

Upgrade CUCM 9.1 to 10.5 - Procedure (No Prime Collaboration Deployment)

So with the introduction of Cisco Prime Collaboration Deployment, now upgrade any of your UC applications its easier and quicker than before. One of the big advantages that I see with this new product is that the product can have control of the overall infrastructure, starting from VMware all the way to the UC applications. For a better understanding of this product you can use the following link: (http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/10_0_1/CUCM_BK_U9C58CB1_00_pcd-administration-guide-1001.html) - The previous is the one for version 10.x – I don’t see too many changes from version to version.

ccie ccie collaboration ccie lab cisco srnd
2 min read

CWMS - Recordings button grayed out - Alerts button not found

So I stumbled across a really basic issue related to adding storage to WebEx, really simple right, just adding an NFS mount to it and done with the issue. In my particular case my NFS storage was running on 84% of capacity, which is OK, I mean, there is still some space on it, maybe not good practice to have it like that (will be changing it soon though) So when started I started a meeting to test the recording feature I noticed that my recording button was grayed out, which indicated that there was an issue. After doing some research I found the CWMS troubleshooting guide, which pointed to an issue with the alerts and the threshold of my storage, here is the document that explains it all:

collaboration CWMS CWMS Alerts button CWMS Troubleshooting