Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until yesterday. So I hope that you can use this to your advantage and on the planning of a successful UCCX Deployment.
The Issue Replication was not working properly after adding the secondary node. As stated in the Administration Guide “Hostname must be in lower case and the character limit is 24 characters.”
I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following fix that looks to address/patch this vulnerability.
Here is the CCO Link to download and install the patch on your new and upgraded UCCX 11.5 servers
Here is the link to (http://www.cisco.com/web/software/280840578/134989/ReadMe-UCCX-11.5-struts2-fix.pdf) (Not really much information on what the whole thing, but just the installation instructions)
As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, so I decided to create the flow you see in the picture above. All to help me and others
The Content The idea of this quick diagram is to guide you/me through a successful installation of a Cisco Contact Center Express.
9-12-2019 Edit –> Added the Excel Spreadsheet on Planning a successful Contact Center implementation using Cisco UCCX.xslx
As you may know, I’m very much into contact center stuff, and I have been creating different videos, but I really got worried because there are so many things to show and do on UCCX, and I did not have a road-map or a document to use to base my configurations on.
I decided that I needed a Design and a Planning session with myself and created this document.
