I keep hearing about many engineers out there with issues related to the UCCX certificates and the ECDSA certificate used by few services on UCCX. I wanted to create this quick post to help others and Document the procedure.
The certificates Overview I will go back a bit to give you a quick overview on the UCCX certificates, but not too far back. UCCX uses Self-Signed certificates out of the box for Secure connectivity using your browser (Nothing new here) - However, since UCCX 11.5 there is a new Tomcat Certificate called Elliptic Curve Digital Signature Algorithm, ECDSA for short. If you want to find out more about these type of certificates feel free to visit (https://www.maximintegrated.com/en/app-notes/index.mvp/id/5767)
As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post which will mark the first milestone of the series of UCCX Labs.
Video Collection: The following list compiles all the videos that I have created, using my approach to create a Successful Contact Center deployment.
Integrating CUCM and UCCX
A quick video on how to upgrade from version 10.6 to 11.5 - also some good information on the process.
The Video The Content On this video I go over the Upgrade from UCCX 10.6 to 11.5
What to look Forward to? I have created these videos to help others on how to get familiar with UCCX. I will continue creating more videos as I’m going, I hope you enjoy them!
This video goes over working with the UCCX Script editor and the Steps
The Video The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus and a bit more
What to look Forward to? Expect more videos coming in the next days
About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.
This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script using the stock ICD script
The Video The Content DevNet Resources Script Repository Modifying the ICD Script
What to look forward to? More videos are coming
About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.
The Video Quick video on few interesting things about UCCX 10.6
https://youtu.be/gYhkNNhVVSI
The Content This video is about understanding tools available in UCCX
CCX Editor
CCX Editor Functions and Steps
Validating a UCCX Script
Using the Reactive Script for Debugging
What to look forward to? As we get ready to implement a full solution, there will coming videos to cover the creation of UCCX applications and how they can be integrated into Production
The Video Continuation video from the UCCX Labs series. Going over some more preparation in CUCM and UCCX
https://youtu.be/204pr0orvyA
The Content This is a video that shows the building blocks of a typical UCCX Configuration
Using the RMCM User
What is the JTAPI user needed for
Creating Skills
Creating Resource Groups
Creating Contact Service Groups
Creating/Adding Resources from CUCM to UCCX
Creating Teams
What to Look forward to? After few weeks I continue the videos showing basic things, along with quick tricks that can be applied to any deployment or situation in real world.
A quick video showing considerations and things to do to successfully configure and make UCCX work properly
The Video https://youtu.be/7hthzA30s5A
The content The video goes over:
Description of what we are doing
Creating Users
Creating CTI Ports or Port Control Groups
Creating a Trigger or CTI Route Point
Creating a UCCX Application and assigning a Script
Testing the UCCX Auto Attendant
What to look forward to? I hope you enjoy looking at the videos, in case you have questions or doubts, please feel free to contact me
